Once your order has been placed, we will send a confirmation email with your order number. When your order has been shipped, you will receive an additional confirmation email with a tracking number. In rare cases, your order could be split into separate boxes. However, you will still receive one order number and one tracking number for your complete order.
Your order might need a signature upon delivery. If there is no one around to receive the package, the courier will leave a delivery attempted card on your door. You can then organize for your order to be re-delivered whenever it suits you! If you choose to have the courier deliver the package without a signature, ranchbelle is no longer liable for your order. Certain exceptions applied*
*Exceptions:
1. Your package is sent back to shipper for failure of delivery because of:
Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.
2. Your package arrives in damaged condition.
We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in damaged, please accept the delivery and contact support@zephyrol.com Customer Care. We can then get everything sorted for you. If you refuse your order without authorization from us, you will be responsible for all shipping charges.
3. In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact support@zephyrol.com.
Please note that an order may be delivered to a neighbor in the case that the delivery attempt is unsuccessful. Delivery to a neighboring address is up to the judgment of the driver. Signature required orders which cannot be delivered will be returned to the warehouse. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly. Please note that we are not responsible for lost packages sent to mail forwarding providers.
Taking the safety of our members in mind when incidents such as suspected package theft have happened, we kindly ask our members to file a police report with their local precinct so that their refund or exchange claim can be properly investigated. We regret that we are unable to initiate a refund or exchange before this is complete. Once you submit a police report, a member of our Loss Prevention Team will reach out to them within 48-72 business hours.
**Please be sure to provide all requested information.
Zephyrol is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, Zephyrol is not responsible for delays related to the courier itself (such as customs clearance).
Why Pre-order?
Want to look chic while saving the planet? Help reduce unnecessary waste by pre-ordering the latest looks! With no extra cost, you'll receive your orders ASAP and guilt free!
*If you choose to pre-order, we won’t be able to cancel your items since they’ll be reserved. Due to uncontrollable factors (such as shipping or customs), we can’t guarantee the ship-out date. Your items will be shipped as soon they become available. If for any reason items are unable to be dispatched, you will receive an email with refund details.
Please note that your order will be shipped as soon as the pre-order item is in stock.
Shipment processing time
When will my order ship?
Orders can take up to 1-8 business days to be processed and shipped.
The shipping estimator provided at check out is the shipping time only and does not include the order processing time. Weekends and holidays are excluded from processing and shipping, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has shipped. Tracking information for your shipment will be updated and available within 72 business hours.
Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected in any way by Zephyrol. Shipping carriers may charge prepaid Tax and Duties to customs for package clearance and later collect from the recipient.
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Zephyrol to import the goods on his behalf. Further, the consignee/buyer agrees that ranchbelle may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker).
*Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information
The shipping time is composed of order precessing time and courier delivery time. We provide fast and reliable delivery service worldwide from Standard to Express shipping. Once your order is placed or shipped, you will receive the tracking code and instructions from our email kefu@shangyuco.com
* All Express orders will be prioritized for production, which usually only takes 1-3 working days before shipping.
|
Region |
Express |
Fast |
Standard |
|
USA |
3-5 |
6-8 |
6-10 |
|
Europe |
3-5 |
6-8 |
6-10 |
|
Canada |
3-7 |
6-8 |
6-10 |
|
Australia |
3-7 |
6-8 |
6-10 |
|
New Zealand |
3-7 |
6-8 |
6-10 |
| Japan |
3-7 |
6-8 |
6-10 |
| Asia |
5-8 |
6-10 |
8-12 |
|
Others |
5-8 |
8-12 |
10-15 |
*Time is counted by the working days.
*Free Shipping on orders over $89
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Return Address: Room 1208, Building B, Tian'an Cloud Valley, Longgang District, Shenzhen, Guangdong Province, ChinaIf you need to return an item, please contact our customer service team (kefu@hongmingco.com) before sending it back.We will provide the return address of the warehouse closest to you.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.We will process the refund within two business days.You will receive a refund within 1-3 business day after processing.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@petaldressy.com.
Please contact our Customer service at support@petaldressy.com to get the return address.
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